Refund Policy
A legal disclaimer
Due to the risk of tampering, we are only able to accept refunds on sealed, unopen products with a matching serial number. If we suspect items have been damaged or tampered, we reserve the right to withhold the refund.
Refund Policy - the basics
Customers are able to request a refund up to 14 days after delivery on sealed, unopen products with a matching serial numbers or if they believe the item has been damaged in transit. To request a refund please email: info@cosmoscardco.co.uk with a description of the problem and photos of any damage.
We are only able to issue refunds on the physical product. Third party service fee such as shipping and processing are not refundable.
In the case of items being damaged in transit we will exchange the item free of charge providing the item shows not sign of tampering. In the even that the original item is not available you will be offered a similar alternative or a refund.